Refund policy

Returns & Refunds

We want you to be happy with your order. If something isn't right, you can return it within 14 days of delivery.

How to return an item
1. Email support@checkmot.com within 14 days of receiving your order.
2. Quote your order number and reference in the email, and tell us which item(s) you want to return and why.
3. We'll reply with return instructions. Please don't send items back without contacting us first, as we can't trace parcels sent without instructions.

Condition
Items should be unused, in their original packaging and in the same condition you received them.

Faulty, damaged or wrong items
If your item arrives faulty, damaged or not as described, email support@checkmot.com with your order number and a photo of the problem. We'll arrange a replacement or a full refund, including any delivery cost.

Refunds
Once your return has been received and checked, we'll refund you to your original payment method. Refunds are usually processed within 14 days. Your bank may take a few extra days to show it.

Change of mind
Under UK consumer law you have 14 days from delivery to cancel your order for any reason. Unless the item is faulty, return postage is paid by you.

Questions? Email support@checkmot.com and we'll be happy to help.